2 Way SMS Send and receive SMS using the Dialer, your SMS inbox will sync across all devices you're logged into. › Auto Response Enable SMS auto replies after call. This will send an automated text message at the end of each call, each can be fully customized for the following trigge › Call Forwarding Where should we forward incoming calls to? Tell us where should we route incoming calls made to your number. › Can I record calls with LimePhone? Yes, you can record calls. Remember to comply with local laws and regulations regarding call recording. › Do you offer voicemail? Yes, we do. If you are away from your phone or have powered off, our service will give your callers the option to leave a voicemail. Voicemails are deliver › How do I set up Call Forwarding? This is done in 2 steps! Step 1 - Link Your Number A forwarding number is a number on which you would like to receive the calls. You can add/update the for › Setup Call Forwarding This step let's you configure how calls can be forwarded This setting allows you to choose exactly how you wish to receive calls, ensuring you never miss a › Callback Select the 'Callback' icon. First, we'll call your phone. Once you answer, we'll call the customer's phone. From their perspective, it's like you called di › How do you place a direct call from your Android App? Select the 'Calls' icon. The Call Page will appear. Select the 'Keypad' icon. Enter the number you wish to call, select the virtual number you wish to call › How to Customize voicemail message Customize this phone number's voicemail message. You can upload a message, record a message, or use the default recording. › IVR Phone menu Configure a custom phone menu for callers can navigate. Option are triggered by keypad and voice commands, and can route to other team members in you works › What can you do while connected to a call? Whilst connected to the call, you can update caller information, add tags and notes. View call insights. Allowing you to capture all relevant data and info › What is a Business Switchboard / IVR? LimePhone can be used as a business switchboard or IVR (interactive voice response) system to route calls to the appropriate department or employee. This c › Yet to receive a call from our team? Activate your trial now by contacting [email protected] or call +44 160 427 9423 / +1 928 236 5243 › Call Recording Activate this feature to get a recording of each inbound and outbound call. The recordings will be saved in your call logs. › Call Transcripts Enable call transcripts to read details from your calls without the need to listen to the entire call recording. › Calling a Contact or Lead Select the 'Leads' icon from the navigation bar. Select either Call or Callback. The dialer will appear with the lead phone number pre-populated. Select th › Can I use LimePhone internationally? LimePhone works anywhere with an internet access worldwide. You can also use LimePhone offline by forwarding the calls to your mobile or landline worldwide › For Call Tracking Limephone offers call tracking features that can help you to track your incoming and outgoing calls. This information can be used to improve your customer › Hold Music Enable Hold Music while callers are on hold, callers will hear music which you can choose. Use the default music or to customise, uploaded files can be a m › How can I record a call? Go to Numbers > Manage Number > Turn on call recording. Always be transparent with the other party before recording a call. Note: for system level please g › How do I add calling and SMS credits to my account? Go to Settings > Billing > Subscription Select 'Add Credit' Enter the amount of credit you wish to purchase and click 'Add'. Credit will be automatically a › How do I send and receive text messages (SMS/MMS)? You can send and receive text messages, including MMS messages with pictures and videos, directly within the LimePhone app. Note: For outgoing SMS to the U › How do incoming calls appear in LimePhone? Incoming calls will appear and ring on your desktop, mobile browser and Android App. › How do you create and manage contact lists for LimePhone SMS Campaigns? Creating and managing 'lists' allows you to create specific lists or groups of contacts and create specific targeted campaigns accordingly. Before beginnin › How do you use Callback from your Android App? First, we'll call your phone. Once you answer, we'll call the customer's phone. From their perspective, it's like you called directly from your virtual num › How do you use LimePhone as a business switchboard? To use a Limephone as a business switchboard, you would first need to create a call routing plan. This plan would specify which calls should be routed to w › How to set up call recording for all incoming and outgoing calls Here's how to set up call recording for all incoming and outgoing calls This has become an essential industry standard tool for training and monitoring pur › I'm experiencing poor call quality. What can I do? Poor call quality can be caused by weak internet connection (cellular data or Wi-Fi). Try switching between Wi-Fi and cellular data to see if it improves. › Make + Receive Calls Compatible with all devices and browsers, the Dialer allows you to make and receive calls from any of your devices. › Make and receive calls, send and receive SMS on any device or browser LimePhone's Dialer is perfect for mobile devices and browsers while you're away from your desktop. › Phone Status Phone number status This feature allows you to enable or disable current number instantly. › Voicemail Customize your phone number's voicemail Control what is played when calls are missed, voicemail delay, and time delay before calls are transferred to voice › What are the features of LimePhone business switchboard/IVR? Call routing: You can route calls to different departments or employees based on the customer's selection, the time of day, or other factors. Voicemail: Yo › What is voicemail and how do I access it? Voicemail acts as your answering machine when you miss a call. You can configure voicemail greetings and access messages through the LimePhone app or Andro › What measures does LimePhone take to prevent spam and scam calls? We utilize various strategies to combat spam and scam calls, including: Caller ID Filtering: We filter calls based on caller ID information to identify and › What quick action buttons are available in Call Reports? There are several 'quick action' buttons where you can: Assign the lead to a user or team, Set the qualification status, View call info, Review call record › Why can't I make a call? There could be several reasons. Firstly, check your account has been activated by the LimePhone team. Check your internet connection (cellular data or Wi-F › Auto attendant and call distribution on the Team plan Greet callers with a menu and spread calls across teammates — included from the Team plan. › Calls have no sound or the mic is not working (web app) Fixing microphone and audio problems when calling from the browser. › Choosing the number your calls show: outbound caller ID Pick which of your numbers customers see when you dial out, and what Business caller ID adds. › For Outbound Calling Limephone can be used for outbound calling. It offers a variety of features that make it ideal for outbound calling, including: Automatic call dialer: Lime › How do I check my voicemail and call records? Access your voicemail messages and CDRs in the LimePhone app or the web app. You can listen to messages, download them, and read voicemail transcriptions. › How do I make a call from my desktop? Log in to your Desktop App. Select the 'open dialer' icon. The dialer will appear. Enter the number you wish to call, select the virtual number you wish to › How do I make a call with LimePhone? You can make calls using the following options On desktop On mobile web dialer Using our Android App Please note that we only support chrome and edge brows › How do I return a call from my desktop? Select the 'Lead Preview' button. Select either Call or Callback. The dialer will appear with the lead phone number pre-populated. Select the virtual numbe › How do you call a Contact or Lead from your Android App? Select the 'Contacts' button. Select the 'Call' icon. The dialer will appear with the contact phone number pre-populated. Press the call button to begin th › How does LimePhone handle call recordings? Call recordings are stored securely on our servers and are only accessible to authorized personnel. You can control call recording settings within your acc › How to make and receive calls with LimePhone There are primarily 3 ways to make calls with LimePhone. Let's take a look at each! 1.Making calls from your Desktop2.Making calls from your Mobile Browser › How to make calls through your mobile browser Your LimePhone Dialer is perfect for mobile devices and browsers while you're away from your desktop and compatible on any device. Log in to your LimePhone › How to set up Call Routing and IVR Go to Numbers and select 'Manage'. Scroll to 'Where should we forward incoming calls?' Select from the following: PlatformTeamUserVoicemailIVRUsing the dro › How to Setup Call Forwarding This step let's you configure how calls can be forwarded. This setting allows you to choose exactly how you wish to receive calls, ensuring you never miss › Important Information about Call Forwarding This action can only be performed by Admin roles. Please ensure your users and teams are assigned to the relevant number to receive and make calls. › Making a call Select the 'open dialer' icon. The Dialer will appear. Enter the number you wish to call, select the virtual number you wish to call from, for example, if › Missed-call recovery: alerts and automatic text-back Get alerted the moment a call is missed and send an automatic text so the caller hears from you first. › Not getting notified about calls and messages? What to check when incoming calls or texts stop producing alerts. › Phone Menu What do you call this number? We suggest use a unique name that will help you to easily identify this number. › Send Bulk SMS Here you will find how to send bulk SMS and create campaigns Creating, sending and managing bulk SMS is simple and easy to start. Once you've created a lis › Setting up auto-replies for texts and missed calls Auto-replies are included on every plan — how they work and what to use them for. › Types Of Calls + Leads An overview of the types of calls and leads explained within your LimePhone platform Our system currently has the following classification for inbound call › What are Call Stats? Your total call stats are summarized and can be filtered by date range. Total, outbound, answered and missed calls. › What are my options for call forwarding? You can forward calls to: Your mobile phone or landline (worldwide) A SIP address The LimePhone mobile app The LimePhone web app Note: Call forwarding to p › What happens after a call ends? Once the call has ended, a Call Summary window will appear. Here you can assign the lead to a user or team, score the lead, mark their interest, update the › What is a Direct Call link? A link that will connect your leads or contacts with a direct call to your virtual business number instantly! › What is Call Forwarding? Forward incoming calls from your LimePhone number to any number of your choice. This setting allows you to choose exactly how you wish to receive calls, en › What is Call Type? This shows where your calls and leads originate, and is a great way to identify where your business number is most successful. › What is Callback? First, we'll call your phone. Once you answer, we'll call the customer's phone. From their perspective, it's like you called directly from your virtual num › Why are my text messages not delivering? The common causes of failed or missing SMS, and what to check in order. ›