First, we'll call your phone. Once you answer, we'll call the customer's phone. From their perspective, it's like you called directly from your virtual number. Select the 'Leads' icon. Select the lead you wish to initiate a Callback with. Select Callback. Then select the your user (the person initiating the Callback) Select the customers number. Press 'Call Me Now'. We'll call your phone. Once you answer, we'll call the customer's phone. From their perspective, it's like you called directly from your virtual business number.