Can I avoid overage charges? To avoid overage charges, monitor your Usage LimePhone app. Additionally, if your allowance and additional Pay-As-You-Go calling credit are used. You will › Can I keep my trial number? Yes! If you upgrade to a paid plan before your trial ends, you can keep the number that was assigned to you. › Can I upgrade or downgrade my plan during my billing cycle? Yes, you can upgrade your plan at any time during your billing cycle. However, downgrading a plan will only take effect at the beginning of your next billi › Do you offer a free trial? Yes, we offer a 14-day free trial for all new users who signup with a business email. › What is your refund policy? Refund eligibility, exclusions, and timing follow LimePhone's current terms and the offer shown when you purchase. Review the latest terms or contact suppo › Can I change my payment method? Yes, you can easily update your payment method by logging into your LimePhone account and navigating to the "Billing" section. › When will I be charged for my service? Your LimePhone service will be automatically charged at the beginning of your billing cycle, or following your trial expiring if not cancelled. › Why is my LimePhone trial not activated? We understand you're eager to start using LimePhone! To ensure a smooth and secure experience for all our users, all new trials are manually reviewed by ou › Can I cancel the port request? If you need to cancel the port request, please contact LimePhone support as soon as possible. Once the porting process has reached a certain stage, it may › Cancelling Your Plan Go to Settings > Billing > Subscription Select 'Cancel Subscription' Click 'Cancel Subscription' You will receive email confirmation your subscription has › Changing Your Plan Go to Settings > Billing > Subscription Select 'Upgrade You Plan' Choose from Monthly / Annual Subscription Click 'Update Subscription' › Has your account or trial been activated? Here's how to activate your LimePhone trial or account If you've signed up for your 14 day free trial, you'll need to verify both your email and phone numb › How can I find out which plan I'm currently on? Your current plan details are displayed on your LimePhone account dashboard and on your monthly bill. › How can I manage my subscriptions to premium services? All premium services are included on teams and business plan, the features are readily available at no additional add on cost! › How can I view my current bill? You can access your most recent bill by logging into your LimePhone account online or through the LimePhone app. The "Billing" section will display your cu › How much do LimePhone numbers, calls and SMS cost? Monthly number prices by country, plus per-minute calling and per-message SMS rates in USD. › How to cancel and request a refund? At LimePhone, we aim to provide the best virtual phone services. However, if you need to cancel your subscription and request a refund, please follow the s › My country is not supported for trial We're constantly working to expand our reach! However, LimePhone trials are currently available in a limited number of countries. If you're unable to sign › Trial Conditions LimePhone offers a 14-day free trial to let you experience the full power of our platform before committing to a paid plan. To ensure fair usage and preven › Updating the card payment details on your account Go to Settings > Billing > Payment Methods Here you can edit your existing payment method or add another. Important Information This function is only avail › Upgrading During Your Trial Upgrade your trial at any time! Go to Your Subscription Choose from Monthly / Annual Subscription Click 'Update Subscription' › Upgrading Once Your Trial Expires Once your trial expires, you will still be able to log into your account using your email address and password. Log in here You'll automatically be prompte › Users, numbers and what each workspace price includes LimePhone pricing includes users in the workspace price — what each tier carries and what extras cost. › What are premium services and how are they charged? Premium services are features like, voicemail transcription, answer calls with auto attendant, Text Broadcasts (send bulk SMS messages to your customers) C › What are the calling, AI and SMS limits on each LimePhone plan? The monthly minute, AI and SMS allowances behind the fair usage policy, per plan, and what happens when you reach them. › What are the requirements for a free trial? Trial availability, verification requirements, included usage, and what happens after the trial are shown during signup. They can vary by account, country, › What can I do in Billing Settings? Life is complicated enough: our Billing Settings allow your to control and monitor all aspects of your account with a simple click. Billing Settings ensure › What happens if my payment fails? If your payment fails, you will receive a notification via email or text message. LimePhone will attempt to process the payment again within a few days. If › What happens to my number if I cancel my subscription? If you cancel your subscription, your number will be deactivated. If you decide to sign up again later, you may not be able to get the same number back. › What happens when I exceed my allowance? If you use more minutes or sms than your plan allows, you will be charged overage fees per minute / sms. › What if I need more time to evaluate LimePhone? If you require additional time to evaluate LimePhone, please contact our sales team. We may be able to offer a trial extension on a case-by-case basis. › What items are included on my bill? Your bill will detail your monthly LimePhone plan charges, including your chosen plan fee, any additional data used beyond your plan allowance, internation › What payment methods does LimePhone accept? LimePhone accepts major credit cards like Visa, Mastercard, and American Express. We also accept bank wire, paypal and crypto. Please contact our sales for › What phone numbers are available during the trial? During your trial, we allocate a random phone number from the US, UK, or Canada. You can request a custom number during your trial. Please contact our sale › What plan options does LimePhone offer? LimePhone offers a variety of plans with varying talk minutes, and messaging options. You can choose the plan that best suits your needs. Check out our lat ›