Do I need to download any software? Nope! LimePhone works directly with your existing phone. You can also use the desktop browser, or Android apps for calls and messages. For IOS, you can use › What kind of customer support do you offer? We offer US and UK based support through email, live chat, and phone. Our support team is available between 9 am to 9 pm EST to assist you with any questio › How does LimePhone work? LimePhone is the best business phone for you. It comes with powerful calling, messaging, and productivity tools to supercharge your business. Also, it come › Setup Personal Working Hours We know just how hard you work. Setting your working hours to ensure you only receive calls when you want to provides a perfect work-life balance. That mea › Business Hours Set office hours during which people can call your phone number. Outside of the office hours, the caller will hear an announcement, and if enabled will the › What devices does LimePhone work on? LimePhone is accessible through a web app, desktop apps (Windows and Mac), and mobile apps (android) We also support SIP call forwarding. We only support c › Can I use LimePhone with my team? Yes. LimePhone supports multiple team members. Please chose the team plan to access this feature. You will be able to assign and route the numbers to your › Setup Your Account Once you've signed up for your LimePhone account and it's been activated, it takes just 6 simple steps to complete set up. Start from step one and keep goi › Can Limephone be used for business texting? Yes, Limephone can be used for business texting. Limephone offers a variety of features that make it ideal for business texting, including: Dedicated text › Geographic/local A geographic number is a telephone number with a digit structure that is linked to a specific city, or area. Numbers are linked to a particular city or reg › Getting Started Checklist Your Getting Started Checklist to ensure your LimePhone account is set up successfully. Get up and running with LimePhone takes 6 simple steps. Start from › Greeting Message Ensure a professional business greeting message with one click. Example: Hi! Thanks for calling. For sales, press 1 or say sales. For support, press 2 or s › How do I update the LimePhone app? App updates are typically handled through your device's app store - Google Play Store for Android. Look for the LimePhone app and see if an update is avail › How do you add a team mate to your account? Go to Settings > Users & Teams Select 'Add Team Member' Simply enter their details and select 'add'. The user will appear in your 'Users View' › How do you create a team? Go to Settings > Users & Teams Select 'Teams' > 'Create Team'. Create your new team and save. You will now be able to to assign users to your created team. › How do you manage an existing team member? Active and deactivate a user at any time. Control the online status of a User manually, if required. To edit a user, select the 'action' button. Edit the u › How does LimePhone protect my data? We utilize Twilio's robust security infrastructure for call handling and follow their best practices to protect your data. This includes encryption of data › How does messaging work? Just like your regular phone, you can send and receive text messages (SMS) from your LimePhone number to any local or international number. You can manage › Mobile Mobile numbers are numbers that are usually used in mobile phones and linked to SIM-cards. LimePhone offers Mobile Numbers in many of our supported countri › National Unlike geographic numbers, national phone numbers are not tied to a particular local area. The cost for making outbound calls from LimePhone on a national › Users Share your number with Users. Once you have shared your number, the user can see and use this inbox from the side menu, receive all notifications by defaul › What is a Personal Meeting Page? Your Personal Meeting Page allows contacts to book or schedule a call with you and is seamlessly integrated with your calendar. › What is LimePhone's policy on robocalls? We prohibit the use of LimePhone for making unsolicited robocalls and usage of our infra for telemarketing or SPAM. We have systems in place to detect and › Why the limited availability? Expanding to new countries involves navigating various regulations and establishing necessary infrastructure. We want to ensure a smooth and reliable exper › Setup Business Hours Setting business hours to receive calls only during your business operating times, by not setting business hours, you can be contacted 24/7. Let's start... › What are the recommended browser for desktop? We recommend usingthe latest version of Chrome or Edge for the best performance and user experience. LimePhone does not support firefox or mobile devices i › What can you do? Contact Sales: Reach out to our sales team. They can provide updates on our expansion plans and discuss potential solutions for your specific needs. Stay I › What devices do you support? Use LimePhone on all major devices including iOS, mobile (Android) and desktop browsers. Use on any mobile device with LimePhone's Mobile Dialer We current › What features does LimePhone offer? LimePhone offers a wide range of features, including: Local, toll-free, and vanity phone numbers Call forwarding, call routing, and IVR (Interactive Voice › What is Help and feedback? Our Support team are always available to help! Contact us instantly using this function. › When are new Tags and Segments displayed as options? Once you have defined Stages and Segments, they will automatically be displayed as options for your Leads. New Tags and Segments can be added at any time. › Why would you invite team members to your LimePhone account? If you require other people to answer or make calls from your virtual number, here's how to add them to your account. You can seamlessly add new users to y › What is Account Information? Displays your current plan, stats of outbound calls and SMS capabilities, total number of virtual numbers, total calls, and allows you to upgrade at any ti ›